• English

Go to website

• Order Details

  On Orders list, click on Order number or View button (eye icon) to go to Order details. View details On the left is the details of the order item. On the right is the Customer information. Order number: The first one is Order ID in Shopify. The one in ( ) is order ID iPopular

• Send Orders to Picanova

  After you have orders, it's time to send orders to fulfillment. You can send orders directly from the app to Picanova. To do that, you need to connect your Picanova account with Customizer and make sure the product base has correct fulfillment info. 1. Connect with Picanova account Read this article: How to find API key of Picanova. 2. Check Fulfillment info of Product base To avoid sending orders unsuccessfully, pleasePopular

• How to find API key of Picanova

  API is a unique key of an account which a provider generates in order to allow third parties to connect and send orders to. Hence, you need to copy and paste the API key of your Picanova account to Fulfillments page, so our app can identify and send orders to the correct account. Login to your Picanova account at api.picanova.com. Go to Stores page > Create a new store by clicking button "Create store" ![](https://storage.crisp.chat/users/helpdesk/website/c52bb8c5941fb800/imagSome readers

• List of Orders

  Go to Orders page and you can find the Orders list. In this list, you can search by order ID, filter by store (if you have multiple stores with the same app account) or sort by date, order. You can select some orders to export to CSV. The Export button is disabled until you select at least one order to export.Some readers

• Bulk Fulfill your Orders

  What's difference? This function allows you to view, edit, and fulfill your orders more easily. Key feature: Sending to fulfill multiple orders at once. Other changes include: Order item is listed as individual row Edit artwork details right on tables Can combine orders by shipping address to send at once View and edit order statuses Only show orders from the current store (not multiple stores like old version) Let us take a look at the following case: Assuming that a cSome readers

• Order Errors & Resolutions Compilation

  1. Missing order or order details in application Case 1-a: Order doesn't show in application Error message example: No message Reasons: Customer clicks on the theme’s ATC button, NOT from our app ➡ no customization ID is generated ➡ Unable to recover. Solutions: To prevent error:Some readers