Campaign Errors & Resolutions
1. Can't publish campaign
Reason 1: Artwork hasn't been selected → Solution: Select an appropriate artwork
Reason 2: Artwork contains invalid elements → Solution: Go to Artwork Editor > Check the Font Family and Clipart Category to see whether they have been deleted or left empty > Update a new font and clipart
Reason 3: Product's variant is missing → Solution: Go to Product Base > Add at least 1 variant
Reason 4: Too many products and mockup images in onSome readersLocate artwork in Printarea
It's important to know how artwork will be placed on printarea. Why?
Because it affects 2 things:
Mockup: after you add a printarea to a mockup, artwork will show up on the mockup in place of printarea for preview purpose.
Order design: order design is created by placing artwork to the printarea, and fitting artwork to match printarea size.
How artwork is placed on printarea automatically
By default, artwork will fit in Printarea by:
Scaling up (if smaller than printarea)Some readersHow to archive or delete a campaign
Archive function
At the moment, because campaign relates to many other data including orders, so with all campaigns that has orders (even if it's test orders), our app won't allow to delete campaign permanently. Instead, to distinguish those campaigns that are no need of use, you can archive campaign to mark it as not in-use.
Delete functiSome readersCreate a Campaign
A campaign is a combination of your product and design.
Each campaign will become a correspondent product on Shopify for selling.
To create a campaign, go to Campaigns page and click on +New campaign button.
First,Some readersPersonalization Options in Campaign
Personalization Form in Campaign editor shows personalization options synced directly from all selected artworks.
Edit personalization options in Campaign
1. Re-order personalization options
By default, the orders of personalization options follows the order of layers in Artwork.
You can re-arrange options to a more suitable order by clicking on the "Re-order fields" button on top of personalizatiSome readersMockup in Campaign
Mockups in Campaign are automatically copied from Product Base.
Upload or Import Mockups
You can upload more mockup images specifically for a campaign.
Or import mockups from Product Base again (in case you've deleted the default mockup).
, you can assign mockups to specific variants.
Then on store, the gallery will change to the correct mockup when customers select the correspondent variant.
STEP 1: Choose the mockup image that you want to show for assigned variants. Click on "Assign variants".
STEP 2: Choose all the variants that need to be shownFew readersEdit Variants in Campaign
Variants in Campaign are copied from Variants list in Product Base.
To edit variants of a product base in Campaign, hover on the product base and click the Pencil icon. A popup will appear with Variants list.
Disable Options of Variants
Click on a Color or Size option to disable it. Click again to re-active it.
The option in blue is active, gray is inactive.
