The printarea size should match the requirement of Picanova.

Solution 1: Read the print file guidelines here:
US products
EU products

Solution 2:
Login to Picanova account at
Go to API Documentation Page
Scroll down to Products > Show product's variants

Click "Try it out" button > Fill in the Product ID > Click Execute

Ex: Product "Magic Mug" - ID: 4. You can see the format width = 120mm & height = 85mm in the code description.

Remember to convert in/cm/mm to pixel. (Read more about how to convert the size to pixel using DPI here)
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