1. What does it mean by “Free first xx orders”?

It means that you can generate xx orders / month without additional transaction fee as accordance with the plan you’re followed.

For example:
You are in Free plan with "Free first 20 orders" and the transaction fee is 2.0%.
So, it means that you have 20 orders per month without any transaction fee from Customizer. However, from the 21st order, the app will charge 2.0% of total price of an order (not charge the first 20 orders). On the next monthly cycle, you will get new 20 free orders.

2. What is transaction fee?

When the number of your monthly orders exceeds the free limit, you will be charged extra fee. For Customizer app, we charge the percentage of value per order and call it “transaction fee”. The transaction rate depends on your subscription plan.

Same example above:
You are in Free plan with "Free first 20 orders" and the transaction fee is 2.0%.
Assuming that the total value of your 21st order that you can get is $50. According to the subscription limit of Free plan, Customizer app will charge 0.02 x $50 = $1 per order.
➡ You need to pay $1 of extra fee.

3. Do I get charged transaction fee with product that isn’t created by app?

No, you won’t. We charge fee if only the order item is created by Customizer app; and also, within the total value of an order, we only charge the value of product created by our app.

For example: You get an order with 2 items: a normal t-shirt created in Shopify & a personalized mug created in app. Then we will only charge the transaction rate of the price of the mug, not the total price of the whole order.

4. How does Customizer define a valid order created by the app?

A valid order is counted when customer successfully creates an order with product that is launched via app. With each successful order is created like that, we will count to your created order history which you can be noticed inside our app dashboard’s Usages page.

5. Does Customizer count test order? How do I create a valid test order?

Our app doesn't count orders that are marked as tested, however this is only valid if user uses Bogus Gateway in Payment checkout. To produce a valid test order using simulating transaction, you should follow this instruction by Shopify: Placing a test order.

6. How can I track my usage charge?

Please refer to this article to learn more about tracking usage charge.

7. If my store uses a different currency than U.S. dollars (USD), how will Customizer charge the extra fee?

For stores that are using different currency, if you excess your free order limit, the app will calculate the extra fee in currency that is using by your store, then exchange it later to U.S. dollars (USD).

8. If I upgrade to a new plan during my current cycle, will I be fully charged the price of new plan?

No, you won't be. In fact, the price of your new subscription will diminish the number of inactive days of your old subscription, which means that you won't need to pay full price for it. For more details about how this upgrade/downgrade process works, please read more in this article by Shopify.
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