Question 1

Mockup of Product Base

Accepted Answer

Product mockup is a prototype image that allows your customer to foresee what they're going to purchase. Mockups in Product Base will be later used in Campaign to show artwork on product.

| All changes of printarea in mockup are just for preview purpose, they will NOT affect the final order design. For example: you can crop a printarea to half in mockup, but the final design will still be in full size.

Upload mockup in Product Base

If you Import products, there will be some default mockup images given by Picanova. Or, you can upload mockup manually for your product by clicking on "Upload" button.

Mockup images should be in .PNG or .JPG/.JPEG format.
Unlimited number of mockup images.
Size of each image should be less than 32mb.
To optimize speed, mockup after uploaded will be resized to maximum 1000px in width or height (images smaller than 1000px will not be resized).

Add printarea to mockup

After uploading an image as mockup, the Mockup editor will show up

Click on "Add Printarea" button to add the correct printarea to the mockup For example: a mockup for the front side of a t-shirt will need a "Front" printarea.
All printareas which you setup in Product Base will be listed to add.

Add the correct printarea.

Question 2

Add Additional option in Artwork

Accepted Answer

|| First, if you haven't acknowledged what additional option is, please read this article for better understanding.

To add additional option in artwork, open artwork editor by creating new artwork or edit an existent artwork. (Learn more about Create / Edit artwork)
In artwork editor, click on the icon "+" ➡ button "Additional option" to add a virtual layer for additional option

|| "Additional option" layer will have the same editing options as other layers. You can double click on the layer name to change it.

Click on icon "pencil" to edit layer ➡ choose an option category for that layer

Or, you can add new option category by clicking on "+ New additional option" (Then create new option values as normal):

| Option names will be displayed as available values after selecting a category. You can check the options you have in that category.

Remember to choose default value for

Question 3

How to use Maps feature

Accepted Answer

What is Maps feature

Picanova Customizer offers a map that can be personalized in an artwork. Your customers can enter a location and the map in the artwork will show the location they want.

Personalized Maps example

Connect Mapbox (and Google Maps) account

To use this Maps feature, first you need to create a Mapbox account (and Google Places API - optional), and link it to ap. Visit this article for detailed instructions.

Create Map styles categories (optional)

|| This step is necessary if you want to offer your customers different map styles of your map artwork.

A map can have different styles to display, such as street maps, satellites, monochrome,…

Map style example

You can create some map styles in Mapbox and group them into a "Map style category" in app to allow your customers to pick from (same as Clipart category).

1. Create Map styles in Mapbox

Go to Mapbox Design Studio > click on New style button > choose a style to customize
In the design editor, you can customize map components, colors, typography…
After editing, click Publish to create your custom style
After the new style is published, find the Share button > copy the **Style

Question 4

Custom Variant's Printarea

Accepted Answer

Some products might not have only one fixed printarea size, but require different printarea sizes for each variants. For example:

Poster/Canvas can have various variants: 10x10in, 12x18in, 30x20in… Each of these variants needs a different width and height of printarea.
Mug can have some variants: 11oz, 15oz… The mug 15oz can have a higher number in printarea's height compared to 11oz.

Acknowledging this case, our app supports users to create custom printarea with unique size for each variant. So ++ when your customers place an order with a variant, the order design can be generated in the correct printarea size of that variant ++. For example: within the same campaign, if a customer purchases a 10x10in poster, the order design must be generated in 3000x3000px; while for another customer purchases a 30x20in poster, the order design should be 9000x6000px.

Here are the steps to create and connect custom variant's printarea:

1. List all printareas in Printareas section

Go to Product Base → Printareas → create all custom printareas.

For example: you want to sell a Poster with 3 variants: 8x10in, 12x16in, 24x16in. And the fulfillment provider requires correct printarea name & printarea size for each variant:

Poster 8x10in: requires printarea name to fulfill = 8x10 & printarea size = 2400x3000px
Poster 12x16in: requires printarea name to fulfill = 12x16 & printarea size = 3600x4800px
Poster 24x16in: requires printarea name to fulfill = `24x16

Question 5

Create and Edit Additional Option category

Accepted Answer

What is Additional Options?

Additional option is used when you add an extra level of selection before letting your customer to choose the official layer image on storefront. Since our app only supports 2 level of clipart categories, you would need to use additional option for other extra levels.

For example: You want customer to choose Hair color before Hairstyle. So you need to allow them to add an additional selection of hair color first, then the hairstyles.

|| Additional option won't be rendered in final design since it's only an extra selection before the personalization option.

Create an option category

From Dashboard, go to Assets ➡ Additional Option
Click on the button "New Category" ➡ Enter the name for option category, then click "Create"

Start creating new option by enter name of option ➡ click "Add new" to confirm and save new option

|| Additional option will support only one level of category.

Edit option in category

To edit option name: double click on the name text to open editing field
To add thumbnail for option (optional): click on the s

Question 6

Order Details

Accepted Answer

On Orders list, click on Order number or View button (eye icon) to go to Order details.

View details

On the left is the details of the order item. On the right is the Customer information.

Order number: The first one is Order ID in Shopify. The one in ( ) is order ID in app data.
Navigation Arrows: Go to Previous/Next order.
Order Items (number): show number of items in this order.
Export button: to export this order to CSV (in General template).
Confirm & Send to fulfill button: Directly send order to Picanova. Read: Send orders to Picanova.
Edit order button: edit Shipping address and note. It will update changes to order in Shopify.
Campaign: click to go to campaign details
Variant details: the variant customer selected ![](https://storage.crisp.chat/users/helpdesk/website/6085dc2a7293d800/image_hdy31m.png

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